Lantern Virtual Assistance (“Lantern”, “we”, “us”) respects your privacy. This policy explains what personal information we collect through this website, how we use it, and the choices you have. We handle personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario law.
Information We Collect
When you submit our inquiry form, we collect the information you provide, such as your name, business name, email address, telephone number, website or social media links, and the details of your request. We do not collect payment information through this website. This website does not use advertising or tracking cookies.
How We Use Your Information
We use the information you provide to respond to your inquiry, arrange discovery conversations, prepare service recommendations, and deliver and administer our services. We do not sell, rent, or trade your personal information.
Sharing and Service Providers
Your information may be processed by service providers we use to operate this website and our business, such as website hosting and form-handling services, which may store information on servers located outside Canada. We share information only as needed to operate our business, when you consent, or when required by law.
Retention and Security
We retain personal information only as long as necessary for the purposes described above or as required by law, and we use reasonable administrative and technical safeguards to protect it. Information shared with us during an engagement is treated as confidential, and confidentiality provisions can be included in the service agreement.
Your Choices and Rights
You may request access to, correction of, or deletion of the personal information we hold about you, or withdraw consent to our use of it, subject to legal and contractual limits. To do so, contact us through the inquiry form on our contact page.
Changes to This Policy
We may update this policy from time to time. The date above reflects the most recent revision, and the current version will always be posted on this page.