Frequently Asked Questions

A virtual-assistance agency provides professional business support remotely. Lantern combines traditional administrative assistance with specialized marketing, communications, HR coordination and operational support.

Lantern is based in Ontario, Canada, and serves clients virtually. In-person meetings or services may be available by arrangement where appropriate.

Lantern works primarily with small and growing businesses, professional service providers, educational organizations, community organizations and entrepreneurs who need experienced support without hiring several full-time employees.

No. Your service plan can combine support from different categories, provided the requested work fits within the agreed scope and capacity.

Lantern primarily works through monthly retainers and defined project fees. This structure creates clearer expectations, more consistent delivery and better continuity than unpredictable hourly requests.

Availability depends on the service and scope required. After the discovery call, Lantern will confirm the recommended start date and onboarding schedule.

Your work will have a consistent lead contact. As Lantern grows, approved specialists may support particular deliverables while your account remains centrally coordinated.

Communication methods are agreed during onboarding and may include email, scheduled virtual meetings and a shared project-management platform.

Yes. Client information is treated professionally and confidentially. Where appropriate, confidentiality provisions can be included in the service agreement.

Ongoing service plans can be reviewed as your business evolves. Any changes to scope, volume or service level will be documented and approved before implementation.

Lantern commits to professional strategy, execution and reporting but cannot guarantee a particular number of leads, sales, followers or other results influenced by market conditions and third-party platforms.